This agreement outlines the warranty terms and conditions associated with the labor performed during the services provided. The primary focus is to deliver high-quality labor, with client satisfaction being the principal concern.
Warranty Terms
The services include a 30-day labor warranty (hereinafter referred to as the “Warranty”) that commences from the date of service completion. The Warranty applies strictly to the labor provided during the service and does not extend to any hardware, software, or parts that were in the client’s possession before the service was rendered.
Pricing and Taxes
Clients should be aware that all service prices may change in the future without prior notice due to market trends, operational costs, and other economic influences. Furthermore, all services rendered are subject to New York State sales tax.
Manufacturer’s Warranty Claims
In instances where parts are still under the original manufacturer’s warranty, clients are responsible for all shipping and handling costs associated with these warranty claims. Since the hardware is the exclusive property of the client, they hold responsibility for overseeing and financing all procedures related to shipping, handling, and direct communication with the manufacturer.
Right to Refuse Service
Service may be refused in scenarios where the system presented could pose health or safety risks, property damage, or unacceptable working conditions. These scenarios include, but are not limited to:
- Bug Infestations: If a system exhibits signs of bug or vermin infestation, service may be refused to protect against potential health risks, equipment damage, and the spread of infestation.
- Biohazards: Service may be declined for any system that is noticeably soiled, damp, or stained with biological matter such as blood, bodily fluids, or pet waste due to potential biohazard risks and unsanitary conditions.
- Hazardous Material Exposure: Systems showing evidence of exposure to hazardous materials—such as chemicals, radioactive substances, or substances causing severe allergic reactions—may be denied service to ensure the safety of the service provider and prevent potential equipment damage.
- Unhygienic Conditions: Service may be refused for any system exhibiting signs of poor maintenance or unsanitary conditions, such as excessive dust, mold, or mildew, to protect the service provider from health risks and maintain a safe and clean work environment.
- Illicit Activities: Any system found to contain materials related to illegal activities may be denied service.
In such situations, clients are obliged to compensate for the time spent assessing the system and any travel costs incurred.
Warranty Exclusions
The Warranty does not extend to cover the following circumstances:
- Client Negligence or Misuse: This includes mishandling, improper use, or inappropriate modification of equipment or software; failure to adhere to prescribed maintenance schedules or guidelines; and neglecting to apply suggested software updates or patches in a timely manner.
- Post-Service Damage: Physical damage incurred by the equipment or hardware after the completion of service is not covered under this Warranty.
- Force Majeure or “Acts of God”: Extraordinary events or circumstances beyond human control—such as severe weather conditions, natural disasters, power outages, or other unforeseen and uncontrollable environmental events—are not covered under this Warranty.
- Unauthorized Repairs or Modifications: Damage or malfunctions resulting from repairs, modifications, or alterations performed by non-authorized service providers or personnel are not covered under this Warranty.
- Software Bugs or Glitches: Problems or damage arising from inherent software issues not directly caused by the services provided are not covered under this Warranty. The Warranty also does not extend to cover the performance, stability, or functionality of third-party applications, operating systems, or software not directly installed or modified as part of the service provided.
This list is not exhaustive, and other scenarios may exist where the Warranty does not apply. Determinations are made at the discretion of the service provider.
Reporting Issues
Clients are encouraged to promptly report any service-related issues within the 30-day Warranty period. Concerns reported beyond this period will be addressed on a case-by-case basis and may incur additional charges.
Acceptance of Terms
By availing these services, clients confirm their comprehensive understanding, acknowledgment, and acceptance of the terms and conditions outlined in this Agreement. Any disputes arising out of this Agreement will be governed by and construed in accordance with the laws of the State of New York.
Commitment to Client Satisfaction
Providing high-quality IT services remains the primary goal, with a deep appreciation for the understanding, cooperation, and support of all clients. The commitment to client satisfaction is paramount.