Service Agreement & Labor Warranty

This Service Agreement explains the terms that apply when you hire GKIT Consulting for IT services. It is meant to protect both you and the service provider by setting clear expectations about warranty, pricing, safety, liability, and how to handle issues if they arise.

1. Labor Warranty (30 Days)

All services include a 30-day labor warranty starting on the date the work is completed. During this period, GKIT Consulting will address issues that are directly related to the original service and caused by the work performed.

This warranty applies only to labor. It does not cover:

• Hardware, software, or parts you owned before the service.
• New parts or software provided or installed as part of the service (these are covered, if at all, by their own manufacturer or vendor warranties).
• Issues that arise from changes made after the service (for example, new software installed, settings changed, or additional hardware added later).

Work performed under the labor warranty is limited to correcting the original issue or re-performing the original service. It does not include new or additional work.

2. Pricing, Payment, and Taxes

Service rates are published on the Services & Pricing page and are subject to change at any time to reflect costs, inflation, and market conditions. Unless otherwise agreed in writing, payment is due at the time services are completed.

All services are subject to New York State sales tax and any applicable local taxes. In some cases, additional charges such as parking, tolls, or reasonable travel expenses may apply; these will be discussed with the client before work begins whenever possible.

3. Manufacturer and Third-Party Warranties

Any hardware, software, or devices used during service may be covered by a separate manufacturer or vendor warranty. GKIT Consulting is not responsible for the terms, approval, or outcome of any such warranty claims.

When a part is still under its original warranty, the client is responsible for:

• Shipping and handling costs to and from the manufacturer or vendor.
• Filling out forms, providing proof of purchase, and communicating with the manufacturer or vendor.
• Any downtime or delays caused by the warranty process.

GKIT Consulting may assist with documentation or basic guidance at its discretion, but is not responsible for the outcome of manufacturer or vendor decisions.

4. Right to Refuse or Stop Service

GKIT Consulting reserves the right to refuse or stop service at any time if the system, device, or environment is unsafe, unsanitary, or otherwise unsuitable for work. Examples include, but are not limited to:

• Bug or vermin infestations in or around the equipment.
• Biohazards such as blood, bodily fluids, pet waste, or other visible contamination.
• Hazardous materials (chemicals, strong allergens, or other dangerous substances).
• Severely unhygienic conditions, including excessive dust buildup, mold, or mildew.
• Illicit or illegal activity or materials observed on the premises or devices.

If service is refused or stopped for any of the above reasons, the client agrees to pay for the time spent assessing the system and any reasonable travel costs incurred up to that point.

5. Client Responsibility for Data and Backups

Before any work is performed, clients are strongly encouraged to maintain a current backup of all important data. While every reasonable effort will be made to protect data, no guarantee is made that data will be preserved or recoverable.

Unless a separate written agreement for backup services is in place, GKIT Consulting is not responsible for:

• Loss of data, programs, or settings.
• Corruption of existing backups or storage devices.
• Failure of third-party backup services, drives, or cloud providers.

Any attempt at data recovery or backup is performed on a best-effort basis and is not guaranteed to succeed.

6. Warranty Exclusions

The 30-day labor warranty does not apply in the following situations:

• Client negligence or misuse: mishandling equipment; ignoring recommended maintenance; using unsupported accessories; failure to install recommended updates or security patches.
• Post-service physical damage: drops, spills, power surges, accidents, or other damage occurring after the service visit.
• Force majeure / “acts of God”: storms, floods, fires, power outages, utility issues, and other events beyond reasonable control.
• Unauthorized changes: repair, modification, or configuration changes made by another person or service provider after GKIT Consulting has completed the work.
• Software bugs, conflicts, or third-party issues: problems that arise from operating systems, drivers, or third-party applications that were not directly installed, configured, or modified as part of the original service, or that result from later updates pushed by vendors.
• New or unrelated issues: problems that are not directly related to the original work performed, even if they appear on the same system.

This list is not exhaustive. GKIT Consulting will determine, at its reasonable discretion, whether a specific issue is covered by the labor warranty.

7. Reporting Issues

Clients should report any concerns related to the original service within the 30-day labor warranty period. Issues reported after that period may be treated as new service requests and billed at the current rates.

8. Limitation of Liability

To the fullest extent permitted by law, GKIT Consulting’s total liability for any claim arising out of the services provided is limited to the amount the client paid for the specific service that gave rise to the claim.

GKIT Consulting is not liable for indirect, incidental, special, or consequential damages, including but not limited to loss of data, loss of business, loss of profits, or downtime, even if advised of the possibility of such damages.

9. Acceptance of Terms and Governing Law

By scheduling or receiving services from GKIT Consulting, the client confirms that they have read, understood, and agree to be bound by this Service Agreement. If the client does not agree to these terms, they should not proceed with the service.

This Agreement is governed by the laws of the State of New York. Any disputes arising from the services provided will be handled under New York law.

10. Commitment to Client Satisfaction

GKIT Consulting aims to provide clear communication, reliable work, and straightforward recommendations. If you have questions about these terms or about work that was performed, you are encouraged to reach out so concerns can be addressed promptly and professionally.